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Order Status

Most orders* ship out of our facility in 48-72 hours after receipt. You will receive an email when we process your order that will include your tracking number. This tracking number will become active upon the package being scanned out of our facility by the carrier. Upgrading your shipping method flags a higher priority in the warehouse for getting order picked, shipped and scanned out by the carrier. *Personalization/Customization will add 3-5 days to your order processing time during most months. During peak times, personalized orders can be delayed as much as 7 days. Our normal processing hours are Monday through Friday 9 AM to 4 PM CST. Orders may also be delayed for Mother Nature related events, incorrect address information on the order and other unforeseen issues surrounding carrier malfunctions or back logs.
Click on the Contact us and submit a form to change quantities. We will do our best to catch this before it processes but please keep in mind we can not promise as the orders are printed the same day they are placed and the picking process begins. You may also call 877-245-0492.
Click the Please reference back to the tracking number that was emailed to you on the email you ordered with. Track this package on the carriers shipping platform (USPS most of the time) and see what this status states. If it says it was delivered a claim that you didn's receive the package must me made with that carrier. If you need us to assist getting you in touch with carrier, please call Customer Service.
The quickest way is to go to the contact us. This creates a paper trail that we can use. Phone calls are not accepted and you will be referred to documenting it on the contact us button. Supply the order number and your customer number and we will investigate the claim. Please allow 3 days for us to look into before you expect a response.
Click the Please contact Customer Support at 877-245-0492 to ensure that there were no back orders affiliated with this order. Customer Service can look at order based on weight to verify what was or was not shipped.

My Account

  1. Select item you want to order.
  2. Choose the proper sizing in the drop down menu and select "Add to Basket".
  3. If you want to add more items close out the "View Cart" pop up and select the next item to be select and repeat above steps.
  4. If you are through shopping select the "View Cart" and Select the payment method.
  5. Enter the required information, An email is required in order for us to send you tracking information once the order leaves with the carrier. Ensure you select the "Shipping Method" in the drop down menu. If you entered a Promo code for free shipping select "Free Shipping" or it will default to a charged shipping rate.
  6. Hit the " Place Order" button. You will then see pop up that displays to you, your order number and states,"it has been emailed to you"
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
We offered tiered shipping prices base on the weight of the order:
  • 0.1 lbs. - 0.99lbs is $4.95-$6.95
  • 1.0lbs-1.65lbs is $8.95
  • 1.66lbs- 2.0lbs is $9.95
  • 2.0lbs-3.0lbs is $10.95
  • 3.0lbs-4.0lbs is $12.95
  • 4.0lbs-5.0lbs is $13.95
  • 5.0lbs- 6.0lbs is $14.95
  • 6.0lbs - + is $15.95
There are no passwords required. If you created one in the past it is no longer needed. We only require the email address to place an order.
Fill out a contact us form and describe the issue and we will investigate the issue and resolve the path forward with an email.
Fill out a contact us form and describe the issue and we will investigate the issue and resolve the path forward with an email.

RETURNS: We allow up to 5 business days after receiving your package to qualify for a refund for returned items, and we allow up to 14 days after receiving your package to qualify for store credit for returned items. Please note: All personalized products do not qualify for refund or store credit. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition. Unless your return is the result of an error on our behalf, your return shipping charges will not be refunded. If you wish to return an item, please send us a message at sales@tees2urdoor.com to let us know which items you would like to return and why, making sure to include your order number. When sending your return, please include the invoice that you received with your package; or if you no longer have it, include a note with your name, email, order number, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it. Send returns to: Tees2UrDoor, 1103 Helena Avenue, Nederland, TX 77642.

EXCHANGES: All personalized items do not qualify for an exchange. We allow up to 14 days to qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, please mail it back to us, being sure to include the invoice from your package, and indicating your request for store credit. If you no longer have it, please include a note with your name, email, order number, your reason for the exchange, and a request for store credit. . Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs. Send exchanges to: Tees2UrDoor, 1103 Helena Avenue, Nederland, TX 77642.

Most orders* ship out of our facility in 48-72 hours after receipt. You will receive an email when we process your order that will include your tracking number. This tracking number will become active upon the package being scanned out of our facility by the carrier. Upgrading your shipping method flags a higher priority in the warehouse for getting order picked, shipped and scanned out by the carrier. *Personalization/Customization will add 3-5 days to your order processing time during most months. During peak times, personalized orders can be delayed as much as 7 days. Our normal processing hours are Monday through Friday 9 AM to 4 PM CST. Orders may also be delayed for Mother Nature related events, incorrect address information on the order and other unforeseen issues surrounding carrier malfunctions or back logs.

Orders typically ship in 2-5 Business days. An email will automatically be sent to the email address used to place the order when the carrier picks it up and it is in transit 2 UR Door.

Guarantees

We value your privacy. Please view this link, https://www.tees2urdoor.com/terms_privacy.asp or on the footer of each webpage under "Company Information" click here to review
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

You only have to pay sales tax if you are located in the same state as our warehouse.
Click the Please contact customer service at 877-245-0492 for further assistance.
Click the Please refer back to the email that was sent from sales@tees2urdoor.com. If you can not locate this, please call Customer Support at 877-245-0492 and they will happily assist.
Credits usually take 7-10 business days from the time we receive your item(s) back at the shop. If you are ordering and cancel an order the bank typically takes 72 hours to return the funds to your account.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the view cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.