Shipping & Returns



Return/Exchange Policy:
RETURNS:
We allow up to 5 business days after final delivery scan to qualify for a refund for returned items, and we allow up to 14 days after final delivery scan to qualify for store credit for returned items. Please note: All personalized products do not qualify for refund or store credit. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition. Unless your return is the result of an error on our behalf, your return shipping charges will not be refunded. If you wish to return an item, please send us a message at customerservice@tees2urdoor.com to let us know which items you would like to return and why, making sure to include your order number. When sending your return, please include a note with your name, email, order number, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by USPS, UPS, or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it. Send returns to: Tees2UrDoor, 1103 Helena Avenue, Nederland, TX 77627.

EXCHANGES: We allow up to 14 days from final delivery scan to qualify for for an exchange. All personalized items do not qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased. This credit can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, send an email to customerservice@tees2urdoor.com and provide us with the following information. Name, Order Number, Item you are wanting to exchange, reason for the exchange. Once your email is reviewed we will ask you to mail the item back to us, be sure to include the invoice from your package, and indicating your request for store credit. If you no longer have your invoice, please include a note with your name, email, order number, your reason for the exchange, and a request for store credit. . Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs. Send exchanges to: Tees2UrDoor, 1103 Helena Avenue, Nederland, TX 77627.

When will my item ship?
Most orders
* ship out of our facility in 48-72 hours after receipt. You will receive an email when we process your order that will include your tracking number. This tracking number will become active upon the package being scanned out of our facility by the carrier. Upgrading your shipping method flags a higher priority in the warehouse for getting order picked, shipped and scanned out by the carrier.

*Personalization/Customization will add 3-5 days to your order processing time during most months. During peak times, personalized orders can be delayed as much as 7 days. Our normal processing hours are Monday through Friday 9 AM to 4 PM CST. Orders may also be delayed for Mother Nature related events, incorrect address information on the order and other unforeseen issues surrounding carrier malfunctions or back logs.

Planning further ahead during peak times, (typically February, March, November and December) will allow your merchandise to arrive when needed. Please keep in mind when selecting a shipping method, shipping days outlined on each method is the carriers estimated time of delivery and is started ONLY after the package leaves our facility.

Below is an outline of different shipping methods:

Basic:

This shipping service is typically delivered 5-10 days AFTER the package leaves our facility. The preferred carrier chosen for this shipping method is Mail Innovations by UPS. Tracking numbers are not immediately available due to the UPS/USPS processing of this method. Even though most packages arrive ahead of schedule, there could be up to a 4-5 day delay before the tracking number is visible on your account.

Basic Shipping is done by weight. Here is a breakdown of the weight prices:

0.1 lbs. - 0.99lbs is $4.95-$6.95

1.0lbs-1.65lbs is $8.95

1.66lbs- 2.0lbs is $9.95

2.0lbs-3.0lbs is $10.95

3.0lbs-4.0lbs is $12.95

4.0lbs-5.0lbs is $13.95

5.0lbs- 6.0lbs is $14.95

6.0lbs - + is $15.95

To make any order RUSH you add $10.00 to the basic shipping price.

Rush:

This shipping service is typically delivered 3-5 business days AFTER the package leaves our facility. This method does have a 1-2 business day Processing Time. The preferred carrier chosen for this shipping method is UPS Ground. Tracking will become active once the package LEAVES our facility.

Thanks for your business!