|Pre-Order Policy Information
|What is a Pre-Order?
A pre-order is an exclusive, custom designed item that is currently
being manufactured for a future ship date.
The future ship date is normally 4-10
|How accurate is the Delivery Date?
The estimated ship date is listed at the
time of the
pre-order purchase. We
anticipate shorter ship dates from our
manufacturer, however, unforeseen
delays can occur.
Generally speaking, the estimated
arrival date is accurate.
|Can I order after the Pre-Order has ended?
Our pre-order items are FABULOUS and
LIMITED! We encourage you to pre-order,
as items may
not be available after the
pre-order is complete. We do allocate
additional stock in all pre-orders. We also
order 2nd or 3rd
shipments that may be
available at a later date.
To insure you receive your pre-order within
the season or holiday, it is best to
|What if I order in-stock items and pre-order items?
All in-stock items will ship separately from
items, so that as a courtesy to
you, in-stock items will arrive sooner! The
total shipping charges for each shipment
will be allocated proportionally to the cost
of the items shipped; the total
cost charged will not increase.
You may receive several shipments in
order to complete the fulfillment
of your order.
|What if I order personalized pre-order items?
If you add personalization to your
pre-order items, an
3-5 days should be expected.
We may experience longer delays
holiday seasons. You could
different shipments of your
pre-ordered items, according to the
|Can I cancel my Pre-Order?
We can cancel a Pre-Order up to 24 hours
after it has been
placed. After 24 hours,
your items have
been removed from the
Pre-Order stock available.
|Can I exchange my Pre-Order?
You will need to contact us to see if we have the item in
stock that you would like to exchange.
Toll Free: 877-245-0492 or firstname.lastname@example.org
Please have your invoice number ready or include it in the
email. You will be responsible for shipping charges incurred to send the
exchange back to us. When we receive the item, we will ship out the new item.
Please note: Items can only be “held” for your exchange for 7 days. If we have
not received your items within that time, the items will be returned to
stock. All items must be in the original
and without stains. Personalized
Pre-Order items may not be returned or exchanged.
Click Here to return to the Pre-Order Page!!.