Shipping & Returns
We allow up to 5 business days after final delivery scan to qualify for a refund for returned items, and we allow up to 14 days after final delivery scan to qualify for store credit for returned items. Please note: All items that have been personalized do not qualify for refund or store credit. To ensure that you will receive either a refund or store credit for your return, all products must be returned in an unworn, unwashed, and unaltered condition. Unless your return is the result of an error on our behalf, your return shipping charges will not be refunded. If you wish to return an item, you must first send an email to firstname.lastname@example.org to let us know which items you would like to return and why, making sure to include your order number, so we can authorize the return. Orders sent back without a Return Authorization will be refused. When sending your return, make sure to include a note with your name, email, order number, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by USPS, UPS, or do not make it to us for any other reason. We will process your return within 3-5 business days of receiving it.
Send returns to:
Attn returns, (with the RA # written on outside of package)
1103 Helena Avenue, Nederland, TX 77627.
Send exchanges to:
1103 Helena Avenue, Nederland, TX 77627.
Once your item/items have been received back to our warehouse, we will email you a coupon code for the purchase price of the item being returned so you may reorder the item/items you are wanting to exchange. The coupon code will be valid for 30 days. If not used within a 30 day period, you will lose it and it cannot be reactivated.
When will my item ship?
Most orders placed before 8:00 AM ship out the same day as ordered if there is no personalization. Personalized orders ship out 48-72 hours in non peak season, add a day or two in peak season. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 hours for the postal service to process the package, as it must be scanned at the local post office before you are able to follow the shipment.
By upgrading your shipping method to RUSH, you move your order to the front of the line to get pulled and shipped. You can learn more about this at: http://www.tees2urdoor.com/help_answer.asp?ID=9#2...
*Personalized/Customized order will add 2-3 days to your order during non peak season. During peak times, personalized orders can be delayed as much as 7 days. Our normal processing hours are Monday through Friday 9 AM to 5 PM CST. Orders may also be delayed for Mother Nature related events, incorrect address information on the order and other unforeseen issues surrounding carrier malfunctions or back logs.
Planning further ahead during peak times, (typically February, March, July, August, November and December) will allow your merchandise to arrive when needed. Please keep in mind when selecting a shipping method, shipping days outlined on each method is the carriers estimated time of delivery and is started ONLY after the package leaves our facility.
Below is an outline of different shipping methods:
This shipping service is typically delivered 1-4 days AFTER the package leaves our facility in Nederland, TX. Our preferred carrier is USPS.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 hours for the postal service to process the package, as it must be scanned at the local post office before you are able to follow the shipment.
Keep in mind orders over $75.00 is free by choosing free shipping in the shipping method drop down menu.
Basic Shipping is based on weight. Below outlines weight and charge:
0.1 lbs. - 0.99lbs $4.95 - $6.95
1.66lbs- 2.0lbs $9.95
5.0lbs- 6.0lbs $14.95
6.0lbs + $15.95
To make any order RUSH you add $10.00 to the Basic Shipping rate.
By upgrading your shipping method to RUSH, you move your order to the front of the line to get pulled and shipped.
Thanks for your business!