Returns

Returns Policy

Tees2urdoor now offers an easier way to return merchandise. Simply go to our return portal here and put in your order info to start.

By clicking this link you will be able to submit your Return Request. Within 72 hours, you will receive an acknowledgment email authorizing or declining the return. If authorized, instructions will be given on how and where to return item(s). You may use the packaging of your choice to ship the items back.  We do not cover the cost of shipping on returns.  If you purchased Checkout+ then your return label will be covered, if not you will be able to pay for your return label through the portal. You have 7 days from the date the item was delivered to you to start the return process, and 7 days from the date the return was authorized to have the items postmarked for return to us.  If it is outside of this 7 day window, the return authorization will be voided and the package will be returned to you at your expense.  If The Return Request was rejected, it was for one of the following reasons:

1) Item was returned in a condition that would not allow it to be resold.  This could be for many reasons including the item appears to have been washed or worn, the tags are missing, the item is damaged, the item has a foul odor such as smoke or perfume, etc. 

2) Item was personalized/customized, in which all sales are final

3) Item was a Clearance item, a Doorbuster and/or any other promotional item, in which all sales are final

4) Item was returned after 7 day expiration date of the authorization

Upon the item being returned, inspected and deemed condition allows it to be resold or validated for the authorized reason for the return, a Store Credit will be issued to your account. Please note, the return shipping cost will only be credited to your Store Credit if the mistake was by Tees2urdoor. Tees2urdoor advises you to retain any receipts and/or tracking information for the packages that you ship back to the authorized address for tees2urdoor, as we are not responsible for packages that are lost by carriers.