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FAQ / Help

Password Reset

How do I reset my password?

To reset your password, click this link and follow the on screen instructions.

Order Status

Has my order shipped?

Most orders ship out of our facility in 2-3 days if it has NO personalization, 5-10 BUSINESS DAYS if personalization is needed. Please keep in mind we batch and print orders for picking  the following business day, so this is when the clock starts.   We are closed on weekends.  You will receive an email when we ship your order that will include your tracking number. This tracking number will become active upon the package being scanned out of our facility by the carrier. The only shipping method that closes the gap on the number of days is Rapid Express. This method assigns a high priority and moves your order to the front of the line for personalization and Express 2 business day Shipping. Planning further ahead during peak times, (typically February, March, and July through December) will allow your merchandise to arrive when needed. Please keep in mind when selecting a shipping method, shipping days outlined on each method is the carriers estimated time of delivery and is started ONLY after the package leaves our facility. 

How do I change quantities or cancel an item in my order?

Click on the Contact us and submit a form to change quantities. We will do our best to catch this before it processes but please keep in mind we can not promise as the orders are occasionally printed the same day they are placed and the picking process begins which makes it nearly impossible to locate the picking slip. It is best to specify exactly what changes need to be made in the first email you send. You have 24 hours maximum to cancel an order.  Again, once the picking process begins it is nearly impossible to locate the picking slip.   You may also call 877-245-0492.

If I add a note to my order will you see it?

We do our best to see all notes. This is a manual process and can be overlooked. If you are wanting to receive a product by a certain date, please select a different shipping method to ensure your need is met. A note will not ensure that a particular request is met unless it meets the defined guidelines we have established.  

How do I know the color of a shirt if I don't recognize the name?

Most if not all our products have additional product images below the main product image. After you click into a product, below the main image you will see additional images, just click on these and you'll find the shirt or item colors to reference that will have alpha names under each color.

What order do I add my initials for my monogram?

The first letter is the initial of your first name, the second letter is the initial of your last name and the third letter is the initial of your middle name.  First, Last, Middle.  Monogram orders are printed EXACTLY in the order you type them when the order is placed.  

Can I add just one initial for my monogram instead of three?

Some designs will allow you to but keep in mind not all designs look good with just one initial.  It is at the customers discretion if a design is advertised with 3 initials and you choose to use more or less than what is advertised.

Can I do a custom design that's not on your website?

Yes you can, we have an entire Art Staff. Please email your design and quantity request to Artwork@tees2urdoor.com. We will review and determine the best method of embellishment and quote you a price. Keep in mind, we quote these off of quantity and number of colors in design, so please supply accurate information so we can quote job one time. Please include the shirt style you want (t-shirt, hoodie, long sleeve, etc) as well as the quantities and any artwork you have available.

How do I track my order?

When your order is SHIPPED, we will send you an email providing you with your tracking information. Your tracking information WILL NOT become active until your order leaves our warehouse and is scanned by the carrier.

My order never arrived.

Before calling or emailing, track your package with the tracking number supplied in the email stating your order has shipped. Keep in mind that if you have not received this email the package hasn't shipped yet. When Tracking, if the package says,"Delivered" YOU must contact the carrier (USPS, FedEx or UPS) and file a claim, not Tees2urdoor. We can only see the same thing you can and can not be of any more assistance. At this point the carrier is at fault. Many of these carriers can look up timestamps and GPS coordinates where the package(s) were dropped to assist you and find your package. 

USPS Link: https://www.usps.com/help/claims.htm

FedEx Link: https://www.fedex.com/en-us/customer-support/claims.html

An item is missing from my shipment.

The preferred way to reach us is through email (Customerservice@tees2urdoor.com).  Please supply your name, the item you are missing, order number and the email address that was used to place the order. We will investigate weights of the package based on the products you ordered and will immediately find discrepancies with this method.

Exchange Policy

Exchanges

You have 7 days from the date the item was received by you to start the returns authorization process. 

Please refer to the FAQ on returns. This will explain our Return Policy in detail. We have included the  Returns link here, if you need to begin a return. 

Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

With states beginning to adopt new rules for internet sales, this varies from state to state. Just know, if your state doesn't require us to charge Sales Tax, We don't.

I have a question on my charges.

Please contact customer service at Customerservice@tees2urdoor.com or 877-245-0492 9Am-4PM CST for further assistance.

I need a copy of my receipt/invoice.

To obtain a copy of your invoice and view your past orders, simply sign in to your account and click the account link. Now find the order that you need information on and click it. Now scroll down to the order details section and click print invoice.

When will my credit appear on my account?

Credits typically take 7-10 business days from the time we receive your item(s) back. Please allow the 48-72 hours that your financial institution requires on top of this. 

What form of payments do you accept?

We accept all major credit card cards, Amazon Pay, PayPal and Venmo. Keep in mind, Venmo can only be used on mobile devices. To use, when checking out, select PayPal, this will direct you to another screen where you can choose Venmo. You must have the Venmo App installed and connected to a browser for this to function. To connect Venmo to a browser, open menu in top left (three lines) select settings and click Connect Browsers and tap browser of choice from list.

 

When will my credit card be charged?

 

Your credit card will be charged the night that the order was placed online. Most banks typically batch near or around midnight.

 

Buyer's Guide

Downloadable Order Forms

Click here to download an order form!!

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. 877-245-0492.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in, next navigate to a sub-category or a product.

QUICK TIP for Desktop Users: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

How do I purchase and use a gift certificate?

To purchase a gift certificate for Tees2UrDoor, click on the "Gift Certificates" tab
in the top right corner of the home page then fill out the required information:
Your Name
Your Email
Recipient's Name
Recipient's Email
Amount: (Must be between $1-$1000)
Type an optional message: Ex: "Happy Birthday!"


Check the agreement box stating that you are aware that all gift certificate purchases are nonrefundable.
Choose from six different themes for your gift certificate including Birthday, Boy, Celebration, Christmas, General and Girl.
Once you have accurately filled out all required information, click "Add Gift Certificate to Cart."
Once you have completed the checkout process, the recipient will receive an email containing a link for instructions
on how to redeem their gift certificate and an attachment containing their specific code.

To redeem your gift certificate, browse the store and add items to your cart as you normally would. Once you're ready to checkout,
click the "View Cart" link to view your items and type the code that was emailed to you in the "Redeem Gift Certificate" box
and click "Go". Your redemption code should look something like this: Z50-Y6K-COS-402

To check the balance on your gift certificate, click on "Gift Certificate" in the top right corner of the home page,
then click "Check Gift Certificate Balance", enter your gift certificate code, and click "Check Balance".

What do I do if I get an email from you and it has RED X's for the images?

You can click under the title of the email, where it says, "If there are problems with how this message is displayed click here to view it in a web browser".

 

 

Direct to Garment Care

Direct to Garment Care Instructions:

IMPORTANT: Must wash before wearing! We recommend the first wash be alone, no other garments in your machine. Washing will remove any pretreatment that may have been used in the Direct to Garment process. Failure to wash your garment could result in permanent discoloration due to UV exposure. The pretreatment is used to bind the white ink of the design to your garment and is required in Direct to Garment printing. Machine wash cold, inside out with like colors on gentle setting the least amount of time. Tumble dry medium, Do not iron, Do not dry clean.

 

 

Afterpay

What financing options are available with Afterpay?

Afterpay splits payments over four equal installments due every two weeks.

 

Are there any other financing options?

Four equal installments is the only option available at this time.

 

Transactions

How much can a shopper spend with Afterpay?

When determining which orders to approve, Afterpay considers a number of different factors. As an example, the longer you have been a customer with Afterpay and the more orders you have successfully repaid, the more likely you will be able to spend more.

 

Can an Afterpay order be edited?

Once Afterpay has approved an order, the order details and order value cannot be changed. Afterpay does not support the addition of items to an order.

 

Trouble Shooting

Why is my order being declined?

When determining which orders to approve, Afterpay considers a number of different factors. For example, the longer a customer uses Afterpay the more they have successfully repaid, the more likely they will be able to spend more. Restrictions are tighter for new customers (first six weeks) until Afterpay gets to know them.

 

Why might an order fail?

The most common reasons for an order failing to be approved by Afterpay is:

  • Not having sufficient funds on your card
  • Not entering your card details correctly

 

How do I contact Afterpay customer service?

A request can be submitted through the Afterpay Contact Us Page. Afterpay Contact Us Page