FAQ / Help
How do I reset my password?
To reset your password, click this link and follow the on screen instructions.
Has my order shipped?
Most orders* ship out of our facility in 48-72 hours after receipt. You will receive an email when we process your order that will include your tracking number. This tracking number will become active upon the package being scanned out of our facility by the carrier. Upgrading your shipping method flags a higher priority in the warehouse for getting order picked, shipped and scanned out by the carrier.
*Personalization/Customization will add 3-5 days to your order processing time during most months. During peak times, personalized orders can be delayed as much as 7 days. Our normal processing hours are Monday through Friday 9 AM to 4 PM CST. Orders may also be delayed for Mother Nature related events, incorrect address information on the order and other unforeseen issues surrounding carrier malfunctions or back logs.
Planning further ahead during peak times, (typically February, March, November and December) will allow your merchandise to arrive when needed. Please keep in mind when selecting a shipping method, shipping days outlined on each method is the carriers estimated time of delivery and is started ONLY after the package leaves our facility.
How do I change quantities or cancel an item in my order?
Click on the Contact us and submit a form to change quantities. We will do our best to catch this before it processes but please keep in mind we can not promise as the orders are printed the same day they are placed and the picking process begins. You may also call 877-245-0492.
How do I track my order?
When your order is PROCESSED, we will send you an email providing you with your tracking information. Your tracking information WILL NOT become active until your order leaves our warehouse and is scanned by the carrier.
My order never arrived.
Be sure that all of the items in your order have shipped already by checking the tracking number in the email that you received. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", If packages show delivered USPS must be contacted and a claim filed that you did not receive. We see the same thing you do on the tracking.
An item is missing from my shipment.
The preferred way to reach us is through email or our contact us form. Supply the order number and your customer number and we will investigate the claim. Please allow 3 days for us to look into before you expect a response.
My product is missing parts.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
We allow up to 14 days from final delivery scan to qualify for an exchange. Any personalized items DO NOT qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and other factors, we honor requests for exchanges, by issuing store credit in the form of a coupon code for the purchase price of the item being returned or the current sale price, whichever is less. All products must be returned in an unworn, unwashed, and unaltered condition. To exchange an item, send an email to firstname.lastname@example.org and provide us with the following information. Name, Order Number, Item/Items you want to exchange, and the reason for the exchange. Once your email is reviewed we will reply with a EA#. (Exchange Authorization) This authorizes you to ship it back to be restocked. The following items must be shipped back inside the package: Your name, the email address used to place the order and the order number. The EA# must be written on the outside of the shipping package. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs.
Send exchanges to:
1103 Helena Avenue, Nederland, TX 77627.
Once your item/items have been received back to our warehouse, we will email you a coupon code for the purchase price of the item being returned so you may reorder the item/items you are wanting to exchange. The coupon code will be valid for 30 days. If not used within a 30 day period, you will lose it and it cannot be reactivated.
We allow up to 5 business days after final delivery scan to qualify for a refund for returned items, and we allow up to 14 days after final delivery scan to qualify for store credit for returned items. Please note: All items that have been personalized do not qualify for refund or store credit. To ensure that you will receive either a refund or store credit for your return, all products must be returned in an unworn, unwashed, and unaltered condition. Unless your return is the result of an error on our behalf, your return shipping charges will not be refunded. If you wish to return an item, you must first send an email to email@example.com to let us know which items you would like to return and why, making sure to include your order number, so we can authorize the return. Orders sent back without a Return Authorization will be refused. When sending your return, make sure to include a note with your name, email, order number, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by USPS, UPS, or do not make it to us for any other reason. We will process your return within 3-5 business days of receiving it.
Send returns to:
Attn returns, (with the RA # written on outside of package)
1103 Helena Avenue, Nederland, TX 77627.
Rewards Program FAQ
How do I access my reward information?
To access your reward information, click the "Reward Program" icon in the bottom left corner of your screen and sign into your account.
If you do not have an existing account, follow the steps to create one.
How do I earn points?
Upon signing up, you will acheive the Bronze VIP status and automatically earn 200 points. With this status, you will earn 1 point for every dollar you spend.
You can also earn points by sharing our store on social media (you are only availale to earn points by liking and sharing ONE TIME).
One Share on Facebook or Twitter: 50 points
One Like on Facebook: 100 points
Follow our Tees2UrDoor Instagram Page: 100 points
Celebrate a Birthday: 200 points (to access this feature, you must click the "Save Date" button and enter your birthday in the following format: YYYY/MM/DD) you will then automatically be rewarded 200 points on the provided birth date.
Refer a friend
How can I earn a higher VIP status?
To advance to the Silver tier, you must have spent a minimum of $110 in the last 365 days.
Benefits of the Silver tier include a $15 store credit and 2 points for every dollar spent.
To advance to the Gold tier, you must have spent $275 in the last 365 days.
Benefits of the Gold tier include a $25 store credit, early access to sales, 100 points for sharing our store on Facebook or Twitter, and 3 points earned for every dollar spent.
How do I participate in the referral program?
To refer your friends to our store, simply copy the URL provided in the "Share with Friends" section and paste it into your Facebook or Twitter status update. If a customer makes a purchase using the URL you shared, they will receive a $5 coupon code and you will receive 500 reward points. You can also send this URL to a friend via email.
How can I redeem my reward points?
To see your available points, click the "Spend Points" button. This will show you your current point balance, and your options for redemption. If you are not yet eligible to redeem your rewards, the right column will display the amount of points needed to reach each goal.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Please contact customer service at 877-245-0492 9Am-4PM CST for further assistance.
I need a copy of my receipt/invoice.
To get a copy of your invoice and view your past orders, simply sign in and click the link the account link. Now find the order that you need information on and click it. Now scroll down to the order details section and click print invoice.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s) back at the shop. If you are ordering and cancel an order the bank typically takes 72 hours to return the funds to your account.
When will my credit card be charged?
Your credit card will be charged the night that the order was placed online. Most banks typically batch near or around midnight.
Downloadable Order Forms
Click here to download a order form!!
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. 877-245-0492.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How do I purchase and use a gift certificate?
To purchase a gift certificate for Tees2UrDoor, click on the "Gift Certificates" tab
in the top right corner of the home page then fill out the required information:
Amount: (Must be between $1-$1000)
Type an optional message: Ex: "Happy Birthday!"
Check the agreement box stating that you are aware that all gift certificate purchases are nonrefundable.
Choose from six different themes for your gift certificate including Birthday, Boy, Celebration, Christmas, General and Girl.
Once you have accurately filled out all required information, click "Add Gift Certificate to Cart."
Once you have completed the checkout process, the recipient will receive an email containing a link for instructions
on how to redeem their gift certificate and an attachment containing their specific code.
To redeem your gift certificate, browse the store and add items to your cart as you normally would. Once you're ready to checkout,
click the "View Cart" link to view your items and type the code that was emailed to you in the "Redeem Gift Certificate" box
and click "Go". Your redemption code should look something like this: Z50-Y6K-COS-402
To check the balance on your gift certificate, click on "Gift Certificate" in the top right corner of the home page,
then click "Check Gift Certificate Balance", enter your gift certificate code, and click "Check Balance".