Tees2urdoor now offers an easier way to return merchandise. Sign in and click on the account tab, this will show you your orders and the merchandise ordered in each order along with the status. Under the status you will see a link that says,"Return Items" see image below:
By clicking this link you will be able to submit your Return Request. The T2D Team will acknowledge the receipt of the Return Request and you will receive an email stating this. We will then review each Return and either Authorize or Reject it in a 72 hour window. At this point you will receive another email with this update. If the Return Request was accepted instructions will be given on how and where to return item(s). You may use the packaging of your choice to ship the items back, as well as the carrier of your choice to handle the shipment. We do not cover the cost of shipping on returns. You have 7 days from the date the return was authorized to have the items postmarked for return to us. If it is outside of this 7 day window, the return authorization will be voided and the package will be returned to you at your expense. If The Return Request was rejected, it was for one of the following reasons:
1) Item was returned in a condition that would not allow it to be resold
2) Item was personalized
3) Item was a Clearance item or a Doorbuster, in which all sales are final
4) Item was returned after 7 day expiration date of the authorization
Upon the item being returned, inspected and deemed condition allows it to be resold or validated for the authorized reason for the return, a Store Credit will be issued to your account. Please note that the return shipping cost will only be credited to your Store Credit if the mistake was due to Tees2urdoor. Also note, please retain any receipts and/or tracking information for the packages that you ship back to Tees2urdoor as we are not responsible for packages that are lost by any carrier.
** The return functionality will not be available to you if you use guest check out.
Thanks for your business!